We accept credit/debit cards (Visa, Mastercard, AMEX), PayPal, Shop Pay, and other secure payment options.

Orders can be modified or canceled within 24 hours of purchase. Please contact us as soon as possible.

Email: info@kcfg-japan.com

Our standard process time is 1-3 business days and it will take 2-5 business days after shipping. We will send an email to you after your items have been shipped.

No, we do not offer scheduled delivery. However, if you would like your order to be shipped after a specific date, we can arrange the shipping date from Honolulu. Please contact info@kcfg-japan.com within 24 hours of your purchase.

Yes. We will send an email titled "A shipment from order #xxxx is on the way", which includes the carrier’s tracking number. Please check the email to track your order.

Please email info@kcfg-japan.com, and we will respond within a few business days.

Unfortunately, we are currently unable to ship outside the U.S. due to limited resources. However, we are planning to expand internationally in the future. Please check our News section for updates.

Shipping costs vary depending on the product. When you proceed to checkout, shipping charges will be calculated automatically and displayed in the total payment amount.For more details, please visit our Shipping Policy page.

All customers don’t need to pay any import taxes or customs fees. If for some reason, you are charged those fees,, please let us know. We will refund you those incurred costs.

Yes! Our woodcrafts are made from high-quality Japanese natural materials such as cedar, cypress, and cherrywood, using traditional techniques.

"Authentic Japanese Traditional Products" refers to handcrafted or historically significant items made in Japan using traditional techniques, materials, and cultural heritage. At Kachōfūgetsu, we only sell genuine, traditionally crafted Japanese products.

All of our products are handcrafted by skilled artisans in Japan, which is why we proudly call them “Authentic Japanese Products.”

Yes! We offer a 30-day return policy. Items must be returned in their original condition (unworn, unused, with tags, and in original packaging). A receipt or proof of purchase is required.

To initiate a return, email us at info@kcfg-japan.com. Returns should be sent to: 800 S.Beretania St, Ste.240, Honolulu, HI 96813

Please note: Shipping costs are non-refundable.

For more details, visit our Refund Policy page.

Please contact us as soon as possible, and we will arrange for the correct item to be shipped at no extra cost.

Email:info@kcfg-japan.com

If your order arrives damaged, please contact us with a photo within 72 hours of receiving it. We will arrange a replacement or refund.

Email:info@kcfg-japan.com

It depends on the product, as our items are handmade. However, feel free to inquire for more details. We may offer special pricing and bulk orders, but we do not offer bulk orders to retailers.

Yes! Gift wrapping is available for select items. If the item is eligible for gift wrapping, the following button will appear on the product description page.
[🎁 Add gift wrap]

We don’t put any prices in/on the package.

You can reach out to us via email. We will respond within a few business days.
Email: info@kcfg-japan.com